Terms

Satisfaction Guarantee:

At Benhar Home Office, your satisfaction is guaranteed - period. If for some reason you are not satisfied with your purchase, we will work with you to determine a reasonable course of action to address your concerns or quality issues... It's that simple. 

Lead Times:

The lead times stated are usually very reliable.  At times, a manufacturer could be out of stock which could effect the lead time.  If you have been notified that the lead time is greater than the 5-6 days that we quote, you have up to 48 hours to cancel without a penalty. 

Damages:

We are experts at resolving damage situations provided we are notified on a timely basis. Customer assumes responsibility for inspection of product received and must sign packing slip acknowledging receipt.  Any damage, defects or shortages need to be reported to Benhar Home Office within 48 hours of receiving.

You may contact customer service at 212-481-6666 or Contact Us immediately via email, info@benharhomeoffice.com. 

Deliveries:

Most items ship within 5-6 days via UPS or Fedex Ground.

Any carrier charges incurred due to a missed delivery attempt or incorrect delivery address could be billed to the customer. 

If a shipment is refused or the recipient requests additional services, additional charges will apply and will be billed to the customer. 

If you choose white glove delivery, one of our trusted furniture delivery partners will be used. Our partners are all experts and very professional. They will also take all precautions during the Covid-19 Pandemic to ensure safe delivery and installation.